HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?
The shipping time will depend on your exact location. However, please allow up to 2 to 4 weeks to receive your product. If you do not receive your product within that time please go to the ‘Contact Us’ page on our site and fill out the form. We will process your submission within 24-72 hours and respond to you with the best solution.
WHY DIDN’T MY ORDER COME IN ONE PACKAGE?
We will process your order(s) through various international warehouse (US, Canada, China, and Russia)
The products showcased on cherriblack.com are made by different manufacturers all around the world. cherriblack.com gives you access to the best products from any market on the planet. This means that orders containing multiple items may be shipped individually.
You may receive one item before the next so don’t panic if you don’t receive all of your items at once… They’re on their way! Plus if we have your messenger address we will send you updates throughout the postal process so you can be assured your item is on its way to you.
HOW CAN I TRACK MY ORDER?
You will receive a confirmation e-mail that will include the tracking code(s) of your order(s) in the email that you would have provided when placing your order(s). This email or message will also instruct you on how to track your package(s). Please note that the tracking information will be displayed 2-5 days after you receive the confirmation e-mail.
WHEN WILL MY TRACKING INFORMATION APPEAR?
You should see your tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment has been processed.
WHY CAN’T I TRACK MY ORDER?
Please note that the tracking information will be displayed 2-5 days after being updated. It may take some time to get the information from the carrier(s) so you may want to try again if you don’t see any information when you first check. You track the item on our website. Just head to the Tracking button on the menu bar.
WHY IS MY SHIPMENT STATUS UNCHANGED?
Your shipment may be delayed. Delivery time delays can be due to weather incidents, customs or backlogs. Please note that the tracking information can be displayed after your order(s) has/have been processed.
WHY DO I HAVE TO PAY EXTRA FEES TO THE SHIPPING COMPANY TO RECEIVE MY ORDER(S)?
When your order(s) is/are processed and ready to be shipped it/they will be sent to the shipping company and the shipping company will handle it entirely.
Depending on the shipping company’s policy or your country’s customs procedure(s) you may be charged an extra fee for the final delivery and/or an import tax. This is outside of our control and we have no way of knowing of any extra fees in advance. In this case, you will have to pay the required fee(s) to receive your order(s). But this is a very rare scenario.
HOW DO I PLACE AN ORDER?
First, visit the store at: https://nekkoo.com/shop/
Choose the products that you love, and then click “Add to cart” followed by “Check out”.
Fill in your information and pay.
HOW CAN I PAY FOR MY ORDER?
Safe & secure payments can be made via PayPal, MasterCard, American Express, or Visa. This way you can choose the best payment option for you.
All orders are processed in US Dollars and your bank will automatically convert your total to your local currency the time of purchase.
HOW CAN I MODIFY MY ORDER?
Please note that changes can only be made to your order(s) if it has yet to be fulfilled. If you want to change anything about your order, please use the contact page to get in touch with us within 24 hours of placing your order.
WHAT SHOULD I DO IF I PROVIDED YOU THE WRONG SHIPPING ADDRESS?
In the case of you providing us an incorrect shipping address, you should make contact immediately by sending an email to us. If addressed early, this mistake may be easily corrected. However, if your order was processed and shipped there is no option of changing the shipping address at that time.
WHAT IF I RECEIVE A DEFECTIVE/DAMAGED ITEM?
We strive to always bring the best quality products to its customers. However, there are many factors that can affect your shipment negatively in its quality.
The shipping and handling of your order(s) may in some cases be the major cause of defective or damaged products.
If you have received a defective/damaged item please contact support. Describe any problems with the shipment and attach photos that clearly show the defect(s) and/or damage(s).
There are three options that we will offer you:
- We will send you a replacement after you ship the damaged/defective item(s) back.
- You return the damaged/defective item(s) to get a full refund.
- You keep the product and we refund you 50%.
Please understand that you can only choose one option as described above and this decision will be final solution for your request.
WHAT IF TH E-TRACKING INFORMATION OF MY ORDER SHOWS “RETURNED TO SENDER”?
Follow these steps:
- Contact your nearest post office and provide them your tracking number/ID to find out its status.
- If you cannot, contact support by sending us an email and provide your shipping address again.
- If the address you provide in the email matches with your shipping address in the system you will have the option of receiving a replacement or a 100% refund. Please be advised, that these two options are final for the request.
If you did, in fact, enter your address incorrectly when submitting your purchase, you will have to pay any/all associated fee(s) in receiving a replacement order(s). Please take your time when filling in your information as your options in this situation are limited.
TRACKING SHOWS “RETURNED TO SENDER”, WHAT SHOULD I DO?
The two common reasons for an order(s) to go in to “returned to sender” status are:
- Your shipping address is incorrect and/or there is insufficient information.
- After multiple attempts, your local post office was not able to contact you for your package(s).
In the event that your shipping address was not correct, we can assume no responsibility as your order(s) was processed according to the information you have provided. But we will review each and every case anyway, and will refund or send you another if we are able.
If there is an issue that occurred outside of the parameters noted above, please contact firstname.lastname@example.org and your order(s) will be processed again.
How much is shipping?
This depends on the product ordered, the total weight, and where we’re shipping to. Our standard US shipping cost is $4.95 but we cover this to provide FREE SHIPPING
How do I track my package?
You can check on the status of your order at any time by going to the following link sent to you in your tracking email or clicking the tracking link in the menu bar on our website
How long does it take for an order to arrive?
This depends on the product ordered. Most of our t-shirts and apparel products are printed on demand. It typically takes only a few days to get your shirt printed and shipped out. Extremely popular designs can cause a 1-2 week delay. Once shipped, it only takes your order will arrive within a few days. We get our jewelry from trusted artisans around the globe so some jewelry items can take 2-3 weeks to arrive at your door. You’ll receive an email & tracking number when your order has shipped. If you’re still not sure, just email us. We’re happy to help.
I ordered 2+ items, but only received one… where’s my order?
Since we have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once…they are on the way.
All in all, if at any point of your shopping experience is not faultless and need assistance with anything at all, I urge you to please reach out and let me know so we can fix this for you. If you have identified an issue we were unaware of we will be very grateful and go as far as sending you a free gift as well as correcting issue you have with your current order.